TERMS AND CONDITIONS
1. Scope
These General Terms and Conditions apply to all contracts for the performance of drone light shows and related services concluded between LUMA DRONES UG (limited liability), Mühlenweg 10, 29227 Celle, Germany (hereinafter referred to as "Contractor") and its clients (hereinafter referred to as "Client"). Deviating or supplementary conditions shall only be recognized if confirmed by the Contractor in writing or in text form.
2. Order Placement
A contract shall only be concluded when the client accepts an offer from the contractor and the contractor confirms the order by means of a written or text-form order confirmation. Offers made by the contractor are non-binding and without obligation unless expressly designated as binding.
3. Prices and Payment Terms
a) Unless otherwise agreed, a deposit of 40% of the total amount shall become due upon acceptance of the offer. The client will receive an order confirmation and a corresponding invoice. The deposit is payable without deduction within 7 calendar days from the date of invoice. The remaining 60% of the total amount shall become due upon completion of the services and is payable within 14 calendar days from the date of invoice. The service shall be deemed fulfilled upon execution of the drone show.
b) In certain cases, a feasibility assessment and review may be required for the execution of a drone show at the location specified by the client, in particular where complex aviation regulatory conditions apply. Such assessment shall be commissioned separately and requires the express consent of the client. The contractor shall charge a separate planning fee for assessing the technical and legal feasibility of a drone show, in particular with regard to aviation regulations (including restricted airspace and Section 21h of the German Aviation Regulation – LuftVO). A corresponding invoice will be issued and is payable without deduction within 7 calendar days from the date of invoice. The amount of the planning fee depends on the required planning effort and the complexity of the conditions; the base fee is generally EUR 2,500.00 net. The planning fee is payable irrespective of any subsequent engagement. In the event of a confirmed booking, it will be credited against the total project price; otherwise, it shall be retained by the contractor.
c) All prices are net prices plus applicable statutory VAT.
d) The Client shall bear all fees for required permits, safety measures, GEMA (performance rights), official requirements, or other external costs, unless otherwise agreed.
e) The contractor is entitled to withhold the provision of its services until all due payments have been made in full by the client.
f) In the event of default in payment, the contractor shall be entitled to charge default interest at the statutory rate as well as reasonable reminder fees. The contractor reserves the right to claim further damages caused by default, in particular collection and legal enforcement costs.
4. Permits and Client’s Duties of Cooperation
a) The Contractor will endeavor to obtain the necessary aviation permits at the Client’s expense. No guarantee is given for the granting of such permits.
b) The Client undertakes to provide the necessary information, declarations of consent, and documents in good time.
5. Obligations of the Client
a) Provision of suitable premises for carrying out the drone show, including all required permits and approvals.
b) Securing of the safety zone before and during the show and indemnification of the Contractor against claims by third parties.
c) Provision of an adequate power supply (if required) and a contact person on site.
6. Services of the Contractor
a) The Contractor undertakes to carry out the show carefully and on schedule, unless unforeseeable events (e.g., weather conditions, force majeure, technical malfunctions, no-fly zones) prevent performance.
b) The creative and technical execution of the drone show is at the discretion of the Contractor, unless otherwise agreed in writing.
7. Performance and cancellation of the show
a) The contractor is obliged to ensure the safe performance of the show. If this is not possible or is jeopardized due to safety-related circumstances, the contractor may postpone, interrupt, or cancel the show. Safe performance is considered the basis of this contract.
b) Such circumstances include, in particular:
- unfavorable weather conditions (wind > 9 m/s, rain, snow, fog < 1 km visibility, temperatures < -10 °C or > 40 °C),
- force majeure (e.g., pandemics, natural disasters, strikes, official orders),
- targeted jamming or spoofing attacks on the date of the show
- missing or revoked official permits, insofar as the contractor is not responsible for this,
- danger from other air traffic.
c) If the show has to be canceled or interrupted as a result of the circumstances mentioned in point 7.b), the client shall bear the costs incurred up to that point for planning, permits, rental, programming, personnel, and logistics. Any refund of amounts already paid or a credit note may be granted in individual cases after consultation.
d) If the booked drone show is canceled for technical reasons and the contractor is responsible for this, the deposit paid by the client will be refunded in full; in this case, the client shall not bear any costs incurred by the contractor up to that point. Further claims by the client remain unaffected by this, provided they are justified by law or contract.
e) If, after conclusion of the contract, it becomes apparent that the drone show cannot be performed on a permanent basis for reasons beyond the contractor’s control (in particular due to official prohibitions or failure to obtain required permits), the contractor shall remain entitled to payment for services already rendered and costs incurred. Any advance payments made shall not be refunded to the extent that they are required to cover such services and costs. Any unused portion of the advance payment shall be refunded.
f) If the drone show is postponed due to circumstances that make performance on the agreed date impossible, and the parties agree on an alternative date, the contract shall remain in effect. Services already rendered and costs incurred shall remain payable to the contractor. Any additional expenses, in particular for personnel, logistics, renewed permitting procedures, or adjustments to the planning, shall be invoiced separately. A postponement shall not be deemed a cancellation within the meaning of Clause 8.
8. Cancellation by the client
a) The client may cancel the order in writing at any time.
b) In this case, the contractor shall receive the following flat-rate compensation:
– up to 90 days before the show date: 40% of the total price,
– 89–31 days: 60%,
– 30–8 days: 80%,
– 7 days or less or in case of no-show: 95%.
c) Any external costs that can be proven to have been incurred (e.g., permits, rentals) must always be reimbursed in full. Documented third-party costs shall be payable in advance upon request or without deduction immediately upon invoicing.
9. Copyright and advertising use
a) Concepts, mood boards, storyboards, show designs and programming, as well as all content created in connection with the drone show, in particular image and video material, are subject to the contractor’s copyright. Usage rights shall be granted exclusively on the basis of a separate agreement and are subject to full payment of the agreed remuneration. Until full payment has been received, all usage rights shall remain with the contractor.
b) Subject to the provisions set out in Clause 9(a), the client is entitled to use and distribute the recordings, videos, and other media content created during the drone show for their own purposes, in particular for press, marketing, social media, and documentation purposes. Use must be appropriate and truthful and must not impair the reputation or legitimate interests of the contractor. Use of the content in a misleading, falsifying, disparaging, or otherwise reputation-damaging context is prohibited. In the event of a violation of these provisions, the contractor is entitled to demand a contractual penalty appropriate to the individual case. Claims for injunctive relief, damages, and the assertion of further legal rights remain unaffected.
c) The contractor is entitled to use photo and video material from the drone shows for its own marketing purposes, including naming the client, its logos, and information about the event, provided that the client is an entrepreneur.
10. Liability
a) The Contractor is fully liable for damages resulting from injury to life, body, or health.
b) For other damages, the Contractor is only liable in cases of intent or gross negligence.
c) In cases of slight negligence of essential contractual obligations, liability is limited to the typical, foreseeable damage.
d) Liability for indirect damages, such as loss of profit, is excluded.
e) The Contractor is not liable for failures caused by technical malfunctions, electromagnetic interference, or weather-related risks. This shall not apply in cases where the contractor is responsible for the failure.
11. Data Protection
The provisions of the privacy policy at https://www.lumadrones.de/en/datenschutz.
12. Jurisdiction and Applicable Law
German law shall apply. The place of jurisdiction for all disputes shall be Lüneburg, provided that the client is a merchant, a legal entity under public law, or a public-law special fund.
13. Severability
Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
14. Language Version
These General Terms and Conditions are available in German and English. In the event of discrepancies or inconsistencies, the German version shall prevail.
Contact:
LUMA DRONES UG (limited liability)
Mühlenweg 10
29227 Celle, Germany
Branch Office:
LUMA DRONES UG (limited liability)
Mauerkircherstraße 79
81925 Munich, Germany
Tel.: +49 89 90170862
E-mail: show@lumadrones.de
Last updated: 20 April 2026